Subscription Policy
Subscription Overview
Aura subscriptions are designed to make reordering simple and predictable.
When you purchase a subscription, you authorize Aura to automatically charge your selected payment method according to the delivery and billing schedule shown to you at checkout.
Your subscription will continue to renew automatically until you cancel it.
There is no minimum commitment unless a different commitment is clearly disclosed to you before you complete your purchase.
You may manage or cancel your subscription at any time as described below.
Manage Your Subscription
You can manage your Aura subscription through our online subscription portal:
Use the email address associated with your order to access your subscription.
Depending on the options available for your subscription, the portal allows you to:
- View your next scheduled order
- View your next billing date
- Skip an upcoming shipment
- Reschedule an upcoming shipment
- Change your delivery frequency
- Change your quantity
- Change eligible products or flavors where available
- Update your shipping address
- Update your payment method
- Pause your subscription
- Cancel your subscription
- Review your subscription information and previous orders
Changes generally apply only to future subscription orders and will not automatically modify an order that has already been billed or entered processing.
1. Automatic Renewal Authorization
Aura subscriptions automatically renew until cancelled.
At checkout, customers purchasing a subscription are presented with an automatic-renewal disclosure stating that the cart contains an automatically renewing subscription.
By clicking “Pay now” and completing a subscription purchase, you expressly and affirmatively authorize Aura and its payment providers to automatically charge your payment method for the recurring amount shown at checkout, together with applicable shipping, taxes, and other charges disclosed before purchase.
This authorization continues until the subscription ends or you cancel it.
Your subscription will renew according to the billing frequency selected or displayed at checkout.
2. Recurring Charges
Each subscription renewal may include:
- The applicable recurring product price
- Shipping charges, if applicable
- Taxes
- Duties collected during checkout, where applicable
- Other charges clearly disclosed as part of the subscription
The amount charged may vary where reasonably necessary because of changes to:
- Applicable taxes
- Shipping charges
- Subscription contents
- Quantity
- Delivery frequency
- Product selection
- Pricing
Any changes you intentionally make to your subscription may change the amount of future recurring charges.
3. Billing Schedule
Your payment method will be charged according to the subscription schedule shown to you when you subscribe or as subsequently modified by you through your subscription portal.
Your next scheduled billing date can be viewed through:
Once a recurring payment is successfully processed, a new subscription order is created and may immediately begin fulfillment.
Because fulfillment may begin quickly, changes or cancellations made after payment is processed may not affect that order.
4. No Minimum Commitment
Unless a different commitment is clearly disclosed to you before checkout, Aura subscriptions have:
- No minimum number of shipments
- No minimum number of billing cycles
- No early cancellation fee
You may cancel your subscription at any time.
Cancellation stops future renewals in accordance with the terms below.
5. Subscription Pricing
The subscription price applicable to your purchase is displayed before checkout.
Some subscriptions may include:
- Introductory discounts
- First-order discounts
- Promotional subscription pricing
- Quantity-based discounts
- Other promotional offers
Unless expressly stated otherwise, a discount offered on the first subscription order does not necessarily apply to every future renewal.
If an introductory price differs from the recurring renewal price, the applicable recurring terms should be displayed as part of the subscription offer or checkout process.
Promotions may be modified or discontinued for future purchases at any time.
Changes to future promotional offers do not retroactively modify completed orders.
6. Price Changes
Aura may change subscription prices from time to time.
Where applicable law requires advance notice of a material recurring-price increase, we will provide the required notice before the new price applies.
If you do not wish to continue your subscription at the revised price, you may cancel before the applicable renewal is processed.
Nothing in this section limits any rights provided by applicable law.
7. Managing an Upcoming Order
You may make available changes to an upcoming subscription order through the subscription portal before that order is processed.
Available options may include:
Skip
Skip the next scheduled subscription shipment while leaving your subscription active for later renewals.
Reschedule
Move your next order to another available date.
Change Frequency
Change how often future subscription orders are scheduled.
Change Quantity
Increase or decrease the quantity included in eligible future subscription orders.
Change Products or Flavors
Where offered through the subscription portal, you may change eligible products or flavors.
Availability may depend on:
- Current inventory
- The subscription plan
- Product availability
- Subscription-app functionality
Update Shipping Address
You may update the shipping address associated with future subscription orders.
Update Payment Method
You may update the payment method used for future recurring charges.
Changes must be completed before an order is processed to reliably affect that order.
8. Cancelling Your Subscription
You may cancel your subscription at any time.
The fastest method is to cancel directly through your subscription portal:
Cancel or Manage Your Subscription
You may also request assistance by contacting:
Cancellation Through the Subscription Portal
If you cancel directly through the subscription portal before your next renewal is processed, the cancellation will apply to future renewals.
We recommend using the portal whenever possible because it allows you to directly manage your subscription and view its current status.
Cancellation Through Customer Support
If you ask our support team to cancel your subscription, please submit your request at least 48 hours before your scheduled renewal to allow time for the request to be reviewed and processed.
You may still request cancellation at any time, but we cannot guarantee that a support request received shortly before a scheduled billing time will be completed before that payment is processed.
9. When a Cancellation Becomes Effective
A subscription should be considered cancelled when:
- The subscription portal displays the subscription as cancelled or inactive; or
- Aura confirms the cancellation to you through customer support.
We recommend retaining your cancellation confirmation for your records.
Cancellation prevents future subscription renewals.
Cancellation does not automatically reverse:
- A charge that has already been successfully processed
- An order that has already been created
- An order already in fulfillment
- An order that has already shipped
Any return or refund eligibility for an already-processed subscription order is governed by our Refund & Return Policy.
10. Orders Already Processed
Subscription orders may enter fulfillment shortly after successful payment.
If you cancel or modify your subscription after a renewal has already been processed, we cannot guarantee that the current order can be stopped or modified.
You may contact us immediately at:
and we will determine whether the order can still be changed or cancelled.
If the order has already been fulfilled or shipped, cancellation of the subscription will still prevent future renewals, but the processed order will be handled under our Refund & Return Policy.
11. Subscription Shipping
Subscription orders follow Aura's standard fulfillment and shipping procedures.
Orders are generally processed within 1–5 business days, excluding weekends and holidays.
Shipping transit time is additional to processing time.
Once your order ships, tracking information will generally be sent to the email address associated with your order.
Actual delivery times may vary depending on:
- Destination
- Shipping carrier
- Customs processing
- Weather
- Holidays
- Carrier disruptions
- Other circumstances outside Aura's reasonable control
Please review our Shipping Policy for complete shipping terms.
12. Subscription Refunds and Returns
Subscription renewal orders are not covered by Aura's 60-Day Satisfaction Guarantee.
The 60-Day Satisfaction Guarantee applies only to the first eligible one-time purchase as described in our Refund & Return Policy.
However, certain unopened and unused subscription renewal orders may be eligible for return.
If you wish to return an eligible subscription renewal, contact:
within 7 days of delivery.
Eligible products must generally be:
- Unopened
- Unused
- In their original condition
Unless the product was damaged, defective, or incorrect, the customer may be responsible for return shipping.
Original shipping charges, expedited shipping charges, package protection, and other optional delivery fees are generally non-refundable unless otherwise required by law.
Refund eligibility is ultimately governed by our Refund & Return Policy.
13. Opened or Used Products
Because Aura Pouches are consumable oral products, opened or used products generally cannot be returned for hygiene and safety reasons.
This does not limit:
- Rights that cannot legally be waived
- Claims involving damaged products
- Claims involving incorrect products
- Other rights specifically provided under our Refund & Return Policy
14. Damaged, Defective or Incorrect Orders
If a subscription order arrives:
- Damaged
- Defective
- Incorrect
- Missing an item
please contact:
within 7 days of delivery whenever reasonably possible.
Include:
- Your order number
- A description of the issue
- The affected item
- Photographs where appropriate
Depending on the circumstances, Aura may provide:
- A replacement
- A refund
- Store credit
- Another appropriate resolution
15. Failed or Declined Payments
If a recurring payment is unsuccessful, Aura or its payment providers may retry the payment.
By maintaining an active subscription, you authorize reasonable additional attempts to process an amount that was properly due under your subscription.
If payment continues to fail:
- Your order may not be created
- Shipment may be delayed
- Your subscription may be paused
- Your subscription may eventually be cancelled
We may contact you and ask you to update your payment information.
Where supported by your payment provider, updated card information may be received automatically from your card issuer.
16. Payment Method Responsibility
You are responsible for maintaining a valid payment method for your subscription.
You authorize Aura and its payment providers to store and use the payment credentials associated with your subscription for authorized recurring transactions.
Payment information is processed by applicable third-party payment providers and is subject to our Privacy Policy and the provider's applicable terms.
Aura customer-support personnel may not have access to your complete payment-card information.
17. Shipping Address Responsibility
You are responsible for maintaining an accurate shipping address.
Address changes should be completed before the applicable renewal is processed.
Changing an address after an order has already entered fulfillment does not guarantee that we can redirect or modify the shipment.
Orders sent to the address associated with the subscription at the time of processing are subject to our Shipping Policy.
18. Subscription Communications
Aura may send emails relating to:
- Subscription creation
- Upcoming orders
- Successful payments
- Failed payments
- Shipping
- Subscription changes
- Cancellation
- Account administration
We may also send renewal reminders where supported by our systems or required by law.
However, unless applicable law specifically requires otherwise, the absence of a reminder email does not itself cancel or pause an active subscription.
You are responsible for reviewing your subscription status and upcoming billing date through your customer portal.
We are intentionally not promising a specific pre-renewal reminder period in this Policy unless and until Aura confirms the functionality of its subscription system.
19. Subscription Records
To administer subscriptions, resolve customer-service issues, prevent fraud, and document transactions, Aura may retain records permitted by applicable law, including:
- Order information
- Subscription selections
- Recurring billing terms
- Transaction history
- Subscription modifications
- Cancellation records
- Customer communications
- Payment-status information
- Shipping and fulfillment records
- Consent records associated with a subscription purchase
Personal information is handled in accordance with our Privacy Policy.
20. Customer Responsibility
You are responsible for:
- Reviewing the subscription terms before purchase
- Providing accurate contact information
- Maintaining a valid payment method
- Maintaining an accurate shipping address
- Reviewing your subscription status
- Reviewing your next billing date
- Making desired changes before an upcoming order is processed
- Cancelling your subscription if you no longer want future renewals
Aura is responsible for honoring properly completed subscription changes and cancellations in accordance with these terms and applicable law.
21. Duplicate Accounts, Promotional Abuse and Fraud
Aura may restrict, suspend, or cancel subscriptions where we reasonably believe they are associated with:
- Fraudulent transactions
- Unauthorized payment activity
- Multiple accounts created primarily to repeatedly obtain new-customer promotions
- Refund abuse
- Subscription promotion abuse
- Resale
- Other material violations of our Terms of Service
Any such action remains subject to applicable law.
22. Payment Disputes
If you believe a subscription charge is incorrect, please contact us promptly at:
We will review available records including:
- Subscription enrollment
- Checkout disclosures
- Renewal information
- Cancellation status
- Customer communications
- Order status
- Shipping information
Nothing in this section prevents you from exercising payment-dispute or consumer rights that applicable law does not permit you to waive.
Aura will not knowingly issue duplicate reimbursement for the same transaction through both a direct refund and a payment-provider dispute.
23. Changes to This Subscription Policy
Aura may update this Subscription Policy from time to time.
Changes may be made because of:
- Changes to our subscription provider
- Product changes
- Pricing changes
- Fulfillment changes
- Payment-processing changes
- Business practices
- Applicable laws or regulations
The updated version will be posted on our website with a revised Last Updated date.
Where applicable law requires additional notice or consent before a material change affects an active subscription, Aura will comply with those requirements.
24. Mandatory Consumer Rights
Nothing in this Subscription Policy is intended to waive or limit any consumer right that cannot lawfully be waived.
If a provision conflicts with mandatory applicable law, that law controls to the extent of the conflict.
25. Contact
For questions about your subscription or for assistance managing or cancelling it, contact:
Email: help@aurapouches.co
Subscription Portal:
Manage Your Subscription