Effective Date: February 26, 2026
Last Updated: September 29, 2026

At Aura Pouches, we aim to process and deliver your order as quickly and reliably as possible.

This Shipping Policy explains our order processing, delivery estimates, international shipments, customs, address changes, and delivery issues.

If you have any questions about your shipment, please contact us at help@aurapouches.co.

Shipping Policy

Processing Time: 1–5 Business Days
U.S. Delivery: 3–10 Business Days After Dispatch

Where We Ship

Aura Pouches ships to the destinations currently available during checkout.

Available shipping destinations may change from time to time based on carrier availability, local regulations, customs requirements, or other operational considerations.

If your country or region is not available during checkout, we are currently unable to ship your order there.

Order Processing & Shipping Times

All Aura Pouches orders are processed within 1–5 business days after your order is placed.

Orders are processed Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been processed and dispatched, estimated delivery times are:

Please note: These delivery estimates begin after your order has been dispatched and do not include our 1–5 business day processing period.

For example, a United States order will typically arrive approximately 4–15 business days after the order is placed, including processing and estimated transit time.

Delivery times are estimates rather than guarantees. Customs processing, carrier delays, severe weather, public holidays, high-volume periods, and other circumstances outside our control may affect delivery times.

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 48–72 hours for tracking information to begin updating after dispatch.

If your estimated delivery window has passed and your order has not arrived, please contact us at help@aurapouches.co.

Estimated Delivery Times

Delivery times begin after your order has been processed and dispatched.

Estimated shipping times may vary depending on:

• Your destination.
• The shipping method selected.
• Carrier availability.
• Customs processing.
• Weather conditions.
• Public holidays.
• Other circumstances outside our reasonable control.

Any delivery date or timeframe displayed at checkout is an estimate rather than a guaranteed delivery date, unless expressly stated otherwise.

Tracking information may also take up to 48–72 hours after dispatch to update in the carrier's system.

If your estimated delivery window has passed and your package has not arrived, please contact us at help@aurapouches.co.

Tracking Your Order

Where tracking is available, your tracking number will be provided by email after your order has been dispatched.

Please allow up to 48–72 hours for tracking information to begin updating.

Occasionally, tracking information may update slowly or appear unchanged while the shipment is still moving through the carrier's network.

If your tracking has not updated for an extended period or your estimated delivery window has passed, please contact us and we will assist where reasonably possible.

International Orders, Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country or local authorities.

Unless expressly stated otherwise during checkout, these charges are not included in the product or shipping price paid to Aura Pouches and are the responsibility of the recipient.

Aura Pouches does not control the amount of customs duties or import charges assessed by local authorities.

Customs requirements vary by country, so we recommend checking applicable import requirements before placing an international order.

Customers are also responsible for ensuring that the products they order may legally be imported into and received in their destination country.

Aura Pouches cannot guarantee that every international shipment will be accepted by local customs authorities.

Customs Delays

International shipments may occasionally be delayed while undergoing customs clearance.

Customs processing times are controlled by local authorities and are outside our direct control.

A customs delay does not necessarily mean that a package has been lost.

If customs or a carrier requires additional information from you, responding promptly may help avoid further delays.

Customs Refusals and Returned Packages

If you refuse to pay applicable customs duties, taxes, or import charges and the shipment is returned to us, please contact help@aurapouches.co.

Once the package has been successfully returned to us, we may issue an applicable refund after deducting:

• Original shipping charges.
• Return shipping charges imposed by the carrier.
• Customs or handling fees charged to us.
• Other non-refundable costs reasonably incurred in connection with the shipment.

Any refund will be subject to applicable law and the condition in which the returned order is received.

We cannot issue a refund for a returned international package until the package has been received back by us or otherwise confirmed as returned.

Packages Seized or Destroyed by Customs

Customers are responsible for checking whether Aura Pouches products can legally be imported into their destination.

If a shipment is seized, confiscated, or destroyed by customs because the product is restricted or prohibited in the destination country, please contact us at help@aurapouches.co.

We will review the circumstances of the shipment individually.

Unless otherwise required by applicable law, Aura Pouches does not guarantee a refund for orders seized, confiscated, or destroyed by customs authorities.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error after placing your order, contact us immediately at:

help@aurapouches.co

We will make reasonable efforts to update the address before the order is dispatched, but we cannot guarantee that changes can be made once an order has entered fulfillment.

If an order is delivered to an incorrect address because incorrect information was provided during checkout, Aura Pouches may be unable to replace or refund the order.

If the package is returned to us, we may be able to resend it after the applicable additional shipping charges have been paid.

Address Changes After Dispatch

Once an order has been shipped, Aura Pouches may not be able to change the delivery address.

In some cases, the carrier may offer delivery-management or rerouting options.

Any carrier fees associated with changing or redirecting a shipment may be the customer's responsibility.

Missed Deliveries

Depending on the carrier and destination, a package may:

• Be delivered to your mailbox.
• Be left at your door or another safe location.
• Be delivered to a reception desk or mailroom.
• Require a delivery attempt or signature.
• Be held at a local carrier location for collection.

Customers are responsible for monitoring tracking information and collecting packages where required.

If a package is returned to us because delivery was repeatedly missed or the package was not collected, additional shipping fees may apply if you would like the order resent.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first:

• Check around the delivery location.
• Check your mailbox or designated safe place.
• Ask other members of your household.
• Check with neighbors where appropriate.
• Check with your building reception, front desk, or mailroom.
• Contact the shipping carrier for additional delivery information.

If you are still unable to locate the package, contact us at help@aurapouches.co and we will assist where reasonably possible.

A carrier's “delivered” scan does not automatically determine how every missing-package case will be resolved. We may review the tracking information, shipping address, carrier investigation, and other relevant circumstances before determining the appropriate resolution.

Lost Packages

If a shipment appears to have been lost in transit, please contact us after the estimated delivery window has passed.

Where appropriate, we may open an investigation with the shipping carrier.

Depending on the outcome of the investigation and the circumstances of the order, we may provide a replacement, refund, store credit, or another appropriate resolution.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at:

help@aurapouches.co

Please include:

• Your order number.
• Clear photos of the damaged item.
• A photo of the shipping packaging.
• A photo of the shipping label where possible.

Once reviewed, we will determine the appropriate resolution in accordance with our Refund & Return Policy.

Refused and Unclaimed Packages

If a package is refused, abandoned, or returned because it was not collected, any applicable refund will be reviewed once the package has been returned to us.

Original shipping costs, carrier return charges, customs charges, and other costs incurred as a result of the return may be deducted from the refund where permitted by applicable law.

If you would like the order resent, additional shipping charges may apply.

Carrier Delays

Although we work to have orders delivered promptly, shipping carriers operate independently from Aura Pouches.

Delays may occur due to:

• Severe weather.
• Carrier network disruptions.
• Customs inspections.
• Public holidays.
• Natural disasters.
• Transportation disruptions.
• Incorrect or incomplete addresses.
• High seasonal shipping volumes.
• Other events outside our reasonable control.

Estimated delivery times are therefore provided as a guide and are not guaranteed unless expressly stated otherwise.

We will, however, assist you with carrier-related issues where reasonably possible.

Undeliverable Regions

Certain countries, states, provinces, territories, or regions may be unavailable for shipping due to carrier limitations, legal requirements, customs restrictions, or other circumstances.

If a destination cannot be selected during checkout, we are currently unable to ship there.

Shipping availability may change without notice.

Policy Updates

Aura Pouches may update this Shipping Policy from time to time to reflect changes to carriers, fulfillment practices, shipping destinations, legal requirements, or other operational matters.

Any revised policy will be posted on our website with an updated Last Updated date.

Contact

If you have questions about your shipment, tracking information, delivery, customs, or another shipping-related matter, please contact:

Email: help@aurapouches.co